PAYMENT

All prices shown are inclusive of 25% Danish VAT.

Order cost will be deducted from your account on the day we ship your order. See more information below.

Please note: If shopping from outside the EU, you may be charged local VAT when your order enters your country/state. A customs handling fee may also be charged during this process. NORDBAEK has no control over this and will not cover any such costs on your behalf.

We accept various national and international bank cards (all shown in payment window). 

Card/account information entered during the purchase of products in the NORDBAEK webshop is processed by QuickPay and exchanged in encrypted form when payment transaction is completed. For this reason it is not possible for third parties to access your card/account information. 

Please note: If you experience problems paying by card please check with your bank that you have 3-D Secure activated on your card since (for your safety) 3-D Secure is required by European law in order to shop online.


DELIVERY, RETURN & CANCELLATION

International orders (shipped to all countries except Denmark):

If the desired products are in stock, we normally pack and ship your order within 1-3 business days. The shipping price is calculated during checkout before placing the order. Delivery times vary from country to country. 

Order cost will be deducted from your account on the day of dispatch. This means that you have the option to change or cancel your order if the shipment has not yet been booked in the system. 

If your order has already been booked/dispatched and you do not wish to keep it, you have 45 days to return it counting from the date of dispatch in order to get a refund. Only exception is orders placed during the months of November and December where we prolong the return period due to Christmas. In this case the 45 day return period starts counting from December 24th. 

All products must be returned in the same (new and unused) condition as received with hang tags etc. in order to get a full refund.

Please note: International return shipping costs are at your own expense and will not be refunded. Returned products sent without postage or as pay-by-receiver will not be accepted.


Returned products must be sent to:

TEXTILE LOGISTICS
ATT. NORDBAEK retur
Fabriksvej 20
DK-7441 Bording
Denmark

Domestic orders shipped within Denmark:

If the desired products are in stock, we normally pack and ship your order within 1-3 business days to your selected shipping address/location.

Orders with a value equal to or above EUR 67 are shipped free of charge to a parcel shop near your address. If you wish private or business delivery the shipping price is calculated during checkout before placing the order.

For orders with a value below EUR 67 the shipping price is calculated during checkout before placing the order.

Order cost will be deducted from your account on the day of dispatch. This means that you have the option to change or cancel your order if the shipment has not yet been booked in the system. 

If your order has already been booked/dispatched and you do not wish to keep it, you have 30 days to return it counting from the date of dispatch in order to get a refund. Only exception is orders placed during November and December where we prolong the return period until January 31st due to Christmas :) 

All products must be returned in the same (new and unused) condition as received with hang tags etc. in order to get a full refund.

Please note that within Denmark we offer free return shipping on orders with a value above DKK 1.750,00. Please contact us via email for further guidance: help@nordbaek.com.

If you wish to return an order with a value below DKK 1.750,00 we offer you the possibility to buy a return shipping label at an attractive cost compared to prices in your local parcel shop. Our price is DKK 40,00. Please follow link below. The label is emailed to you for printing. 

NORDBAEK return portal (domestic orders within Denmark only)


Returned products must be sent to:

TEXTILE LOGISTICS
ATT. NORDBAEK retur
Fabriksvej 20
DK-7441 Bording
Denmark

Please note: Returned products sent without postage or as pay-by-receiver will not be accepted.


You are also more than welcome to exchange or return orders at the Naerum showroom within our opening hours (see Contact info).

Showroom address:

NORDBAEK ApS
Wesselsmindevej 4, 1st floor
DK-2850 Naerum
Denmark

WARRANTY

You have 24 months warranty. Any complaints must be reported to us as soon as possible and no later than two months after you have identified the error/defect. The 24 month warranty does not apply to custom made products.


CONFIDENTIALITY

At NORDBAEK we understand and respect the importance of your privacy on the internet. When you order a product from our webshop, you are asked to enter selected personal information (name, address, email etc.) as well as financial information (card information, expiration date etc.). This information is used solely in connection with delivery and payment/billing and will not be shared with third parties unless necessary to complete shipping/payment.

NORDBAEK keeps your personal information strictly confidential and in accordance with relevant consumer laws. We will never disclose personal customer information with any third parties without prior permission.

DISCLAIMER

The NORDBAEK website and webshop is updated on a regular basis. In case of sold out products, price changes or unintended errors, NORDBAEK will not be held liable.

NORDBAEK maintains full ownership of all products until full payment is received and is thus responsible for all products until delivered. Upon delivery the customer holds full responsibility of all products. NORDBAEK can not be held liable for products damaged or destroyed in custody of the customer.

NORDBAEK reserves the right to change and update terms and conditions on a continuous basis.

ABUSE

We wish to state clearly that it is illegal to use product designs, product names or trademarks presented on this website/webshop as well as on all NORDBAEK social media channels without the written permission of NORDBAEK. Abuse will be reported to the police.


COOKIES

Cookies are small pieces of data that are stored on your computer when you browse the internet. A cookie can not contain a virus and is therefore not dangerous for your computer. Cookies are used to make a website more useful by personalising visitor information and remembering you preferences the next time you visit the site. The information that cookies register is most commonly used for statistics or to enhance your experience of the website.